Terms of Service

By accessing or using Villantre ("the Platform"), you agree to be bound by these Terms of Service. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these terms.

These terms apply to all users including Provider Owners, Managers, Staff Members, and Clients.

Villantre provides a multi-tenant software-as-a-service platform for wellness and beauty business management, including booking systems, staff management, payment processing, analytics, and related features.

We reserve the right to modify, suspend, or discontinue any part of the Platform at any time with reasonable notice.

Providers are responsible for all activity under their account, including the actions of all staff members they invite. Providers must provide accurate business information and keep it current.

Providers must not use the Platform for any unlawful purpose or in violation of any applicable laws in their jurisdiction.

Provider accounts that are inactive for 24 consecutive months may be terminated after notice.

Villantre charges commission on transactions processed through the Platform. Commission rates vary by plan and category as specified on our Pricing page and in your service agreement.

Commission percentages are frozen at the time of each transaction and will not retroactively change for past transactions.

Provider platform subscription fees (where applicable) are charged in advance for the subscription period. Refunds for unused subscription periods are at Villantre's discretion.

In Qatar, payments are processed through Tap Payment Gateway. Villantre acts as a platform intermediary and is not responsible for payment gateway failures, chargeback decisions, or card network policies.

In Algeria, payments are managed manually. Provider subscriptions require admin confirmation before activation.

Late payment of platform invoices may result in account suspension as described in our billing policy.

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these terms. You grant Villantre a licence to use your business data solely to provide and improve the Platform.

Villantre does not claim ownership of your client data, booking records, or business information. You retain all rights to your data.

You must not: attempt to gain unauthorised access to any part of the Platform; use the Platform to send spam or unsolicited communications; scrape, crawl, or extract data from the Platform in an automated way; upload malicious code or interfere with Platform operation; or impersonate any person or entity.

Violation of acceptable use may result in immediate account termination without refund.

To the maximum extent permitted by applicable law, Villantre shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the Platform.

Our total liability for any claim arising under these terms shall not exceed the fees paid by you in the 12 months preceding the claim.

These terms are governed by the laws of Qatar. Disputes shall be resolved in the courts of Doha, Qatar, unless otherwise required by applicable consumer protection laws in your jurisdiction.

For providers in Algeria, Algerian consumer protection law applies where it provides greater rights than these terms.

We may update these Terms from time to time. We will notify you of material changes via email or prominent notice on the Platform at least 30 days before they take effect.

Your continued use of the Platform after changes take effect constitutes acceptance of the updated terms.