Cookie Policy
Last updated:
We believe in being completely transparent about how we use cookies. This policy tells you exactly what we set, why, and how to control it.
Manage your cookie preferences
Update which cookies you allow at any time.
Cookies we use
Essential Cookies
These cookies are strictly necessary for the website to function. They cannot be disabled.
| Cookie name | Purpose | Duration |
|---|---|---|
| session_id | Maintains your login session | Session |
| csrf_token | Protects against cross-site request forgery | Session |
| cookie_consent | Stores your cookie preferences | 1 year |
| theme_preference | Remembers your light/dark mode preference | 1 year |
Analytics Cookies
These cookies help us understand how visitors interact with our website so we can improve it. All data is anonymised.
| Cookie name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years |
| _ga_XXXXXXX | Google Analytics — maintains session state | 2 years |
| _hjSessionUser | Hotjar — identifies returning visitors | 1 year |
| _hjSession | Hotjar — maintains current session data | 30 mins |
Functional Cookies
These cookies enable enhanced features and personalisation. Disabling them may affect some functionality.
| Cookie name | Purpose | Duration |
|---|---|---|
| locale_preference | Remembers your language preference (en/ar/fr) | 1 year |
| region_preference | Remembers your selected region (QA/DZ) | 6 months |
Marketing Cookies
These cookies track your browsing activity to show you relevant advertising. We use these sparingly and never sell your data.
| Cookie name | Purpose | Duration |
|---|---|---|
| _fbp | Facebook Pixel — measures ad campaign effectiveness | 3 months |
| li_fat_id | LinkedIn Insight — measures LinkedIn campaign performance | 30 days |
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function efficiently, remember your preferences, and provide information to site owners.
We also use similar technologies including local storage, session storage, and web beacons. This policy covers all of these technologies.
2. How We Use Cookies
We use cookies for four purposes:
Essential operation: Keep you logged in, protect your session, and remember your basic preferences. These cannot be disabled — the site won't function without them.
Analytics: Understand how visitors use our website so we can improve it. All analytics data is anonymised and aggregated — we cannot identify you from it.
Functionality: Remember settings like your language or region preference so you don't have to set them on every visit.
Marketing: Measure the effectiveness of our advertising campaigns on platforms like LinkedIn and Meta. We use conversion tracking only — we do not build advertising profiles.
3. Third-Party Cookies
Some cookies on our site are set by third-party services we use. We have no control over these cookies, but we only use trusted, reputable services:
Google Analytics: Web analytics to understand traffic patterns. Data processed under Google's privacy framework.
Hotjar: Session recording and heatmaps to understand user experience. Hotjar does not track identifiable information.
Tap Payment Gateway: Payment processing cookies when you interact with payment flows. Tap is PCI-DSS Level 1 compliant.
Links to third-party privacy policies are available in Section 7.
4. Your Choices
You have full control over which non-essential cookies we set.
Cookie banner: When you first visit our site, you can choose to accept all cookies or essential only.
Change preferences: You can update your cookie preferences at any time by clicking "Cookie preferences" in the website footer.
Browser settings: You can configure your browser to block or delete cookies. Note that blocking essential cookies will affect site functionality.
Opt-out tools: You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout and Hotjar tracking at https://www.hotjar.com/legal/compliance/opt-out.
5. Cookie Retention
We retain cookies only for as long as necessary for their stated purpose. Session cookies are deleted when you close your browser. Persistent cookies expire as detailed in the table above.
You can delete all cookies at any time through your browser settings. Clearing cookies will log you out of any active sessions and reset your preferences.
6. Do Not Track
Some browsers offer a "Do Not Track" (DNT) signal. We currently do not respond to DNT signals because there is no universal standard for what this signal means. We encourage you to use the cookie controls described in Section 4 to manage your preferences explicitly.
7. Third-Party Privacy Policies
For more information about how our third-party partners handle your data:
- Google Analytics: https://policies.google.com/privacy - Hotjar: https://www.hotjar.com/legal/policies/privacy - Tap Payments: https://www.tap.company/privacy - Meta (Facebook): https://www.facebook.com/policy.php - LinkedIn: https://www.linkedin.com/legal/privacy-policy
8. Updates to This Policy
We may update this Cookie Policy to reflect changes in technology, regulation, or our practices. When we make material changes, we will update the date below and display a notice on our website.
We encourage you to review this policy periodically.
9. Contact
Questions about our use of cookies? Contact our privacy team at privacy@villantre.com or write to us at our registered office in Doha, Qatar.