Terms of service

By accessing or using Villantra ("the Platform"), you agree to be bound by these Terms of Service. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these terms.

These terms apply to all users including Provider Owners, Managers, Staff Members and Clients.

Villantra provides a multi-tenant software-as-a-service platform for wellness and beauty business management, including booking systems, staff management, payment processing, analytics and related features.

We reserve the right to modify, suspend or discontinue any part of the Platform at any time with reasonable notice.

Providers are responsible for all activity under their account, including the actions of all staff members they invite. Providers must provide accurate business information and keep it current.

Providers must not use the Platform for any unlawful purpose or in violation of any applicable laws in their jurisdiction.

Provider accounts that are inactive for 24 consecutive months may be terminated after notice.

Villantra charges commission on transactions processed through the Platform. Commission rates vary by category and are set out in the commission schedule provided to you at registration and in your service agreement.

Commission percentages are frozen at the time of each transaction and will not retroactively change for past transactions.

Business accounts pay a one-time registration fee, the amount of which depends on the country the business is registered in and is shown before payment. An Individual account may request an upgrade to a Business account at any time; the upgrade is subject to review of your business documents, and the one-time fee becomes payable only after the upgrade is approved. This fee is not refundable once the upgrade has been completed.

Provider platform fees (where applicable) are charged in advance. Refunds for unused periods are at Villantra's discretion.

In Qatar, payments are processed through Tap Payments. Villantra acts as a platform intermediary and is not responsible for payment gateway failures, chargeback decisions or card network policies.

In Algeria, payments are managed manually. Provider subscriptions require admin confirmation before activation.

Late payment of platform invoices may result in account suspension as described in our billing policy.

Your use of the Platform is subject to our Privacy Policy, which is incorporated into these terms. You grant Villantra a licence to use your business data solely to provide and improve the Platform.

Villantra does not claim ownership of your client data, booking records or business information. You retain all rights to your data.

You must not: attempt to gain unauthorised access to any part of the Platform; use the Platform to send spam or unsolicited communications; scrape, crawl or extract data from the Platform in an automated way; upload malicious code or interfere with Platform operation; or impersonate any person or entity.

Violation of acceptable use may result in immediate account termination without refund.

To the maximum extent permitted by applicable law, Villantra shall not be liable for indirect, incidental, special or consequential damages arising from your use of the Platform.

Our total liability for any claim arising under these terms shall not exceed the fees paid by you in the 12 months preceding the claim.

These terms are governed by the laws of Qatar. Disputes shall be resolved in the courts of Doha, Qatar, unless otherwise required by applicable consumer protection laws in your jurisdiction.

For providers in Algeria, Algerian consumer protection law applies where it provides greater rights than these terms.

We may update these Terms from time to time. We will notify you of material changes via email or prominent notice on the Platform at least 30 days before they take effect.

Your continued use of the Platform after changes take effect constitutes acceptance of the updated terms.